When you register on our site, you will be assigned a Login. Your Login is how you access the non-public areas that contain information about you, your account and your relationship with us. Your Login may be displayed while you access the non-public sections of our site. Your information may be shared with our partners for the purposes of providing services to you.
Each time you log in to our site, we will collect information automatically without further notice to you, for example:
Members: As an individual member or patient receiving vision care treatment, we may process your personal data, liaise with and disclose information to your VCP in relation to the provision, coordination or management of your vision care treatment. We will also use your information for billing, claims processing and data entry in order to operate and provide the products and services that you have requested. We may also process sensitive personal data relating to your vision care treatment and health for payment processing and to verify that services provided were covered under your vision care plan.
Vision Care Practitioners: We will process your information in relation to the provision, coordination or management of vision care treatment of members and related services, quality assessment and improvement, performance evaluations, fraud and abuse detection, claim and payments audits and customer issue resolution. All users: We use information to maintain accounts, to deal with customer service requests and to carry out research and analysis to improve our products and services, and, as permitted by law, for marketing and promotional purposes.
From time to time, we will send users administration messages about our services (for example, if you lose your password or if changes are made to the terms of the services). We will also give you the option of receiving marketing information about new products, services and promotions. If you choose to receive such marketing information, we may also use and disclose your information to relevant third parties for this purpose, but we will only do so, where we have received your consent. In exceptional circumstances, we may use and/or disclose your information as required or permitted by law, regulation or order or to protect or defend ourselves.
If you want to change or update your registered user details, you can do so by contacting us at VSP UK. If you want to opt-out of receiving marketing information and/or advertising, you can also do so by contacting us. We will aim to process your request as soon as reasonably practicable.
Appropriate technical and organisational security measures shall be taken to prevent unauthorised access to or disclosure of your information. Our site encrypts all communications between us and registered users using secured socket layer (SSL) technology. The security software used to protect your information is the industry standard and among the best software available today for secure transactions. You are responsible for keeping your password secret to prevent unauthorised access to and use of your account. We ask you not to share your password with anyone.